At Shops Hyp Auto Supplies, your satisfaction is our priority. If you need to return an item, our policy is designed to make the process simple and straightforward. Please review the following guidelines to understand how our returns and refunds operate:

Eligibility for Returns

To qualify for a return, your item must meet these criteria:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.

Non-Eligible Items for Return

  • Gift cards are not eligible for returns.

Proof of Purchase

A receipt or proof of purchase is required to process your return. Please do not send the purchase back to the manufacturer.

Partial Refunds

Partial refunds may be issued in the following situations:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refund Process

Upon receiving and inspecting your return, we will notify you via email of the receipt of your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Delayed or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card company, as there might be a delay before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please contact us at perry@shopshyp.com.

Items on Sale

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, the refund will be issued to the gift giver, and they will be notified of the return.

Shipping for Returns

To return your product, please send it to:

3015 Kilson Dr
Santa Ana CA 92707

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Need Help?

If you have any questions or need assistance with refunds and returns, please do not hesitate to contact us at perry@shopshyp.com. We are here to assist you with any inquiries or concerns.